Refund policy
Return and Refund Policy
Last updated: May 7, 2026
Thank you for choosing Nantuli Nantuli. We’re committed to providing quality bath salts and wellness products made with natural ingredients. Please review our refund policy below, in line with the Consumer Protection Act (CPA) of South Africa.
Returns
You may return unused, unopened products within 7 days of receiving your order if you’re unsatisfied for any reason or changed your mind - as allowed under the CPA’s “cooling-off” provisions (Section 20).
To be eligible for a return:
- The item must be unused, sealed, and in its original condition and packaging.
- Proof of purchase (order number or receipt) is required.
Items that cannot be returned include:
- Opened, used, or partially consumed bath salts
- Gift cards or vouchers
- Custom or promotional sets
Defective or Damaged Products
If an item is defective, damaged, or incorrectly supplied, we’ll gladly replace it or provide a full refund at no extra cost.
Please contact hello@nantulinantuli.com within 7 days of receiving your order and include clear photos of the issue.
Refunds
Approved refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the return.
Shipping fees are non-refundable except where a product was faulty or supplied incorrectly.
Return Shipping
Customers are responsible for return shipping unless the product was defective or damaged on arrival. We recommend a trackable courier service.
Questions
Email: hello@nantulinantuli.com
We respond within 1–2 business days.